Our spaces have been designed to provide you with the utmost comfort and tranquility while enjoying nature. The materials we use for construction are environmentally friendly and responsibly sourced from the surrounding area.

General Booking Policy

• Reservations

A 50% deposit of the total stay is required to confirm an accommodation booking.

For tours, workshops, excursions, experiences, events and other day services, a 30% deposit is required unless otherwise stated in the quotation.

Bookings made 7 days or less before the service date or check-in must be paid in full in advance.

The remaining balance must be paid before or at the start of the service, as applicable.

• Date changes

One date change may be requested free of charge when made at least 10 days in advance, subject to availability.

Changes requested with less notice may result in rate adjustments or changes in the availability of guides, suppliers, meals or community-based services.

• Events and day services

Prices may depend on the confirmed number of participants. Significant changes in group size may affect the final price.

Once meals, transportation, guides or other services have been confirmed with local providers, some costs may become non-refundable.

For safety reasons, weather conditions, road conditions or community availability, Yoo'Nashi may adjust schedules, routes or activities while aiming to provide an equivalent alternative.

Late arrival may reduce the duration of an activity when extending the scheduled service is not possible.

• Packages

When a booking includes accommodation together with activities or additional services, each component will be subject to the conditions that apply to that service.

Cancellation Policy

• Accommodation

More than 15 days before check-in:
100% refund of the deposit, or the option to keep the amount as credit toward a future stay.

Between 8 and 14 days before check-in:
50% refund of the deposit, or 100% of the amount paid as credit to reschedule within the following 6 months.

7 days or less before check-in:
No refund will be issued. The amount paid may be used as credit to request a date change within the following 6 months, subject to availability and the rates applicable to the new dates.

Bookings made 7 days or less before check-in require full payment in advance, are non-refundable, and may be rescheduled subject to availability and any applicable rate difference.

Tours, workshops, excursions, events and day services

More than 7 days before the service:
100% refund of the deposit, or credit toward a new date.

Between 3 and 7 days before the service:
50% refund of the deposit, or 100% of the amount paid as credit to reschedule within the following 6 months.

Less than 72 hours before the service:
No refund will be issued. A date change or credit may be offered, minus any non-refundable costs already committed to suppliers or community families.

• No-show

If the guest or participant does not arrive on the scheduled date without prior notice, no refund will be issued.

• Extraordinary circumstances / Events beyond control

In cases of illness, severe weather conditions, road closures or other verifiable extraordinary circumstances, we will seek a fair solution through rescheduling, credit, or a partial or full refund depending on the circumstances and any costs already committed.